Overstock Returns: Carrier claims

To make a claim with a carrier, follow these instructions.

1. Send an email to the carrier saying that you plan to file a claim, including order number, details of damage and tracking
   
   
2. Follow the steps in Filing Claims for 3PB Shipments and How to File a Claim (Overstock resource) and file your claim with the carrier in question
   
   
3. If claims are denied, contact [e-mail] and [e-mail] with the order number, tracking ID, a short summary of the issue, a pdf of the BOL and the claim denial email from the carrier, if you have one. They will be able to advise you on how to proceed.