Wayfair: Helpful resources and common order issues

Wayfair Resources

To access the Wayfair Help Center, follow these steps:

1. Log into Wayfair's Partner Home
2. In the left menu, at the bottom, click Help & Support, then click Help Center. (Or, once you're logged in, click this link.)

The following guides in the Wayfair Help Center:

• Get Help With an Order
• Shipping LTL on Wayfair 
• Shipping Small Parcel on Wayfair

If you are unable to find your answer, you may need to open a ticket. To do so:

1. In the left menu of Partner Home, click Tickets, then click Submit a Ticket.
2. Select your issue type from the dropdown lists, and follow any further instructions.

Common order issues

Click through for our step by step guide to these common issues.

• How to request a carrier change
• Carrier missed pickup
• How to backorder an order
• How to notify Wayfair of a PO Issue
• How to handle order cancellations