To access Overstock's help center:
- Log into Supplier Oasis.
- At the top of the page, click on Need help?
- Type into the search bar, or navigate the categories to find the resources you need.
These three documents have information about lots of basic questions.
- Managing Your Alerts - for information about:
- Invalid tracking
- Cancellation requests
- Shipping address corrections
- Parts requests
- Documentation requests
- Managing Orders - for information about:
- Acknowledging orders
- Printing packing slips
- Exporting open orders to CSV
- How to ship confirm orders individually
- How to ship confirm orders in bulk
- Third Party Billing Program Overview - for information about shipping items via LTL and Small Parcel
Depending on the sort of issue you're having, there are different teams at Overstock to help.
- Carrier issues, e.g. creating BOLs manually, BOL’s not being generated, issues with carriers, and changing carriers for orders - firstname.lastname@example.org
- Order issues, e.g. an incorrect customer address, customer ordering a product in error, confirming details of an order - email@example.com
- Product issues, e.g. Issues with SupplierOasis or product management - Email your Overstock or CommerceBear Account Manager
- Parts issues, e.g. requiring more information from a customer - firstname.lastname@example.org
- Product Questions & Answers, e.g. Answering Product Questions in bulk - email@example.com