Overstock: Helpful resources and contacts

Helpful Resources

To access Overstock's help center:

1. Log into Supplier Oasis.
2. At the top of the page, click on Need help? 
3. Type into the search bar, or navigate the categories to find the resources you need.

These three documents have information about lots of basic questions. 

• Managing Your Alerts - for information about:
  • Invalid tracking
  • Cancellation requests
  • Shipping address corrections
  • Parts requests
  • Documentation requests
    
    
• Managing Orders - for information about:
  • Acknowledging orders
  • Printing packing slips
  • Exporting open orders to CSV
  • How to ship confirm orders individually
  • How to ship confirm orders in bulk
    
    
• Third Party Billing Program Overview - for information about shipping items via LTL and Small Parcel

See also:

• • Changing Your Business Name (Overstock)
  • Billing Deductions and Allowances (Overstock)
  • Payment Details Overview (Overstock)

Overstock Contacts

Depending on the sort of issue you're having, there are different teams at Overstock to help.

• Carrier issues, e.g. creating BOLs manually, BOL’s not being generated, issues with carriers, and changing carriers for orders - [e-mail]
  
  
• Order issues, e.g. an incorrect customer address, customer ordering a product in error, confirming details of an order - [e-mail]
  
  
• Product issues, e.g. Issues with SupplierOasis or product management - Email your Overstock or CommerceBear Account Manager
  
  
• Parts issues, e.g. requiring more information from a customer - [e-mail]
  
  
• Product Questions & Answers, e.g. Answering Product Questions in bulk - [e-mail]