Overstock: How to cancel an order

If the order has not been shipped, please refer to the following Overstock resource:

Canceling (Short Shipping) an Order in Supplier Oasis (Overstock)

If a customer cancels an order that has already shipped:

1. Under Customer Service Alerts, there will be a Cancellation Request
2. Select that you cannot cancel the order, provide the tracking number and a brief message explaining why the order cannot be cancelled