Overstock Returns: What to expect during returns

When a return is initiated by the customer, Overstock’s CS team will contact your main email requesting a disposition method within 24 hours.

If the customer has requested a replacement, a new order for the product will appear in the Orders tab under a new Order ID.

If the customer has requested a refund, the first cost of the product will be deducted from your account.

For more information about completing returns, check out this Overstock resource:

Learn more about Completing Returns (Overstock)