Overstock Returns: Freight related damage

If you’re experiencing a high volume of damages due to transit, we can help. Get in touch with the CommerceBear account team via [e-mail] to look into assessing and fixing the problem.

Take the following steps:

1. Send 3-5 images of your product packaging and cartons to [e-mail]
2. Include any images of damaged product
3. Provide CSVs of all orders with damages - be sure to include order numbers, SKUs, the carrier at fault, and the cost of goods