Amazon Vendor: Common order issues – CommerceBear

This article outlines the steps for three common order issues. Click the topic to jump to the issue.

Changing the invoice ID
Changing the number of packages to be shipped
Shipping label won't print

Changing the invoice ID

Click on order details
Click the edit button next to the invoice ID
The edit the invoice number

Changing the number of packages to be shipped

Click on order details
Click edit
Add additional box
Select the ASIN of the item you are updating
Input the dimensions of additional package
Repeat steps 1 to 4 for any additional packages

Shipping label won’t print

If you receive the error “Sorry, we can't create this shipping label at this time”, there are three main reasons that this could be happening.

Reason 1: Incorrect number of boxes or incorrect dimensions for shipping

The solution to this issue is to confirm the details of your shipment.

Sign in to your Vendor Central account.
Go to "Orders" in the upper menu.
Select "Direct Fulfillment Orders".
Go to "Order details" for the required PO.
Click on "Edit" for the Shipment Configuration.
Indicate the item being shipped in the prompt to ensure the correct ASIN is assigned for the box.
Enter a valid number for each dimension field.
Save the changes.

Reason 2: Amazon technical issue (If the carrier is not CEVA)

Submit a case to Amazon with the order ID provided and a screenshot of the issue you’re encountering and Amazon will try to provide an explanation regarding why this issue is occurring

Reason 3: CEVA has too many requests for shipping labels

If this is the issue, wait a business day or two and the issue may clear up on its own.

If the shipping label is not able to print close to the ship date, contact Amazon via a case created via email. Do not call them as they will redirect you to send an email.