To request a manually generated Bill of Lading for an Overstock order, email 3pbfreightteam@overstock.com with the Subject Line: MANUAL BOL REQUEST: [Insert OS Order ID here].
❗ Important: Use the subject line as written above - this will get your request expedited, and Overstock's 3PB Freight team will typically send your BOL in about a day. Otherwise, typical response time is anywhere between a few days to a week for other requests.
The contents of this email should contain the following details:
- OS Order ID
- Ship From Location (Your warehouse address)
- Customer Name (This can be found on the order's packing slip)
- Customer Address (This can be found on the order's packing slip)
- Customer Phone (This can be found on the order's packing slip)
- Number of Boxes/Packages shipping out
- Pallet Count (if the item is palletized)
- Weight of each box (e.g. Box 1: 100 lbs, Box 2: 50 lbs)
- NMFC Freight Class (if you aren't sure of how to calculate this value, put "175")
- Dimensions for each box (e.g. Box 1: 15 in x 20 in x 30 in)
- Date of Pick up for Order
- Date of Pick up for Order
- Warehouse Hours of Operation
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