Returns: What information do I need to fill out a claim?

To fill out a claim, make sure to provide the following information to the appropriate contact.

See also: Who do I contact to make a claim?

• Product name
• Product price/value (for Overstock, use Overstock First Cost)
• Number of boxes damaged/affected
• Description of product
• Description of damage/How it is affected
  • Damage noted means the box was visibly damaged and it was noted during delivery. This may mean the delivery was refused by the customer.
  • Damage concealed means the box has no visible damage but the contents were damaged during delivery (e.g. if the customer found scuff marks when opening the box)
• Copy of invoice (for Overstock, you can use a screenshot of the Overstock Order Page)
• Images of how product was affected (if possible)
• PRO number of order (include in title)
• Copy of bill of lading (BOL)
• Shipper name
• Name of claimant
• Address to send cheque to and who to address cheque to

See also: How long until my claim is approved/responded to?