Overstock Returns: Do I have to make a claim? How long do I have to make it?

Do I have to make claims?

To recover some of the original first cost of a product, making claims is a necessary aspect of ecommerce. If you have already built a returns allowance into your pricing, then making claims is optional as your allowance will cover the majority of the cost.

How long do I have to submit a claim?

As soon as you are made aware of a return you can claim for, you should submit the claim. 

Overstock asks customers to hold onto UPS-damaged items for only 10 days after a return request is made. After that time, you may not be able to file a claim for these kinds of requests. 

UPS has a time limit of 60 days to file a claim, and other carriers have time frames between 90-120 days for filing claims.

See also: Who do I contact to make a claim?

See also: What information do I need to fill out a claim?

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