Overstock: Add tracking to an order

To add tracking to an Overstock order, follow these steps.

1. In the Orders tab of Supplier Oasis, navigate to the order you want to add tracking to and click the order number to open the Order Details Page of that Order.
   
   
2. Click the “add tracking” link at the bottom of the page to open the tracking details.
   
   
3. Enter the following information:

• Tracking Number: This is the PRO number that can be found at the top of your BOL for this order.
  
• Carrier: Select the carrier that picked up this order from the dropdown list. This information is available at the top of the page under the heading Shipping Carrier.
  
• Method: This is the Service Level for the order and can also be found above. The most common methods are “Threshold” for LTL orders or “Ground” for Small Parcel orders.
  
• Warehouse: The warehouse that shipped out this order. If you have multiple warehouses, ensure the correct warehouse is selected.
  
• Ship Date: Indicate the date that this order shipped.
  
• Number of Items: The number of products that shipped. This number should match the quantity of the order which can be found on this page.
  
• Supplier Invoice: Enter the internal acknowledgement/invoice number that you used to fulfill this order.

4. Click Save Changes to save this information and close the order.

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⚠️Important: Add tracking information as soon as the order is shipped, or the order may be marked late and fees may accrue. This also ensures the order isn't cancelled by the customer or Overstock in error when it's already left your warehouse. If an order is cancelled as a result of not adding tracking within a reasonable time frame, it is your responsibility to communicate with the carrier to have the item returned. Otherwise, the customer may receive a free product.

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